EMBRACE A BOLD VISION TO MEET THE IMPERATIVES OF THE 21ST CENTURY
In my forty six years in law, there’s never been a moment like this.
Firms are preparing to resume normal operations after a period of totally remote working. The phenomenon of “resuming” creates a unique chance for firms to take a fresh look at how they operate. A chance to make those improvements that have been sitting on the drawing board. A chance to make their firms all they can be, and need to be, to meet the imperatives of the 21st century.
The moment is uniquely conducive to progress. All firm personnel have just experienced how well different models work. They enjoyed the greater flexibility, they embraced the greater responsibility, and they gained increased confidence in modern technology tools.
And clients are expecting change. They, too, have learned from the WFH experience. And they now must recover from the negative economic impact the pandemic had on their businesses. They need better, faster, and less expensive service more than ever,
So, what path will law firms choose as they resume? Will they simply return to business as usual? Or will they reset, choosing a better and more modern path? We are about to see.
“What would you do, Ralph?”
In a video interview with Joe Calve for the Corporate Counsel Business Journal last month, Joe asked me, “What would you do if you were leading a law firm today?” “I’d make the most of this moment,” I responded. Reflecting further on Joe’s question, I believe I would pursue five initiatives:
- Create a comprehensive, integrated information hub
- Embrace “Legal Technology 2.0”
- Modernize the operating model
- Increase diversity and inclusion
- Double down on client relationships
I think law firm leaders should seriously consider such an action plan. In my next few posts I’m going to talk about each of my ideas, phrased as recommendations to law firm leaders. I’ll address the first one today, preceded by thoughts on how to approach the reset these recommendations will entail. Continue Reading Law Firms Should Seize This Unique Moment